·         Open and Closing of the clinic

·         Answering phones, managing appointment bookings, greeting patients, billing, scanning incoming mail and general reception duties.

·         Managing of claims to Medicare and DVA, processing of workers compensation claims, and all private billings

·         Daily banking reconciliation

·         Maintaining the practice’s social media profile and website

·         The practice online booking system, email campaigns and patient reminders

·         Assist practice nurses with chronic disease registers

·         Exporting and importing of patient records

·         Online claiming reconciliation

·         Stock ordering

·         Involvement in quality improvement programs and patient feedback initiatives

·         House Keeping and other miscellaneous admin tasks

If you are a passionate person who realizes the tremendous opportunity that this role offers and want to utilize your skills and passion in a health and medical environment, we want to hear from you!

• Strong IT skills including office programs / medical practice software
• answer telephone calls in a courteous and professional manner
• receive and convey messages verbally, electronically and written
• liaise with patient and their families in a compassionate manner
• liaise with GPs, other health professionals and their staff
• make general, nursing and allied health appointments
• Work both unsupervised and in a team environment
• Fluent in written and spoken English language
• Availability to cover sick leave for others
• Willingness to learn and work as a team
• Dependable and reliable in character and possess a strong work ethic

Experience working as a Medical Receptionist is highly regarded. The person for this role must have commitment, strong dedication, enthusiasm and great communication skills, ensuring customer service is to the highest standard. The medical reception experience is not essential. However, customer relations and service backgrounds are essential.