Vacancy Details

Vacancy Info:

Attention Line
Vacancy Type
Administration - Management
Position Title
Team Leader - Medical Receptionist
Hours Per Week
Full Time
Eligible 3GA placement?
Eligible OMPS placement?
Position From
17 Jun 2019
Ad Expiry Date
17 Sep 2019
Date Posted
17 Jun 2019
Date Updated
18 Jun 2019


Position Description

This permanent full-time position is an opportunity for an individual with outstanding leadership and customer services skills to demonstrate their potential. We are a busy seven doctor GP practice with Allied Health and looking for a excellent medical receptionist who is ready to share their knowledge and guide the practice team. 

The successful applicant will be responsible for overseeing the day to day running of the administration team in conjunction with the management team. They will be required to convey their knowledge, skills and experience to other reception team members in a supportive and caring manner to aid their learning and improve the overall function of the practice. In addition the successful applicant is required to work as a medical receptionist and complete front of house duties.

  • First contact for administration staff and escalate to Practice Manager when required
  • Assist in staff training and identify when outside training would be appropriate
  • Revisions of systems and procedures.
  • OHS Officer and Fire Warden (with current knowledge of occupational health and safety principles including infection control).
  • Responsible for  organising patient appointments, receiving telephone calls, assisting patients, maintaining patient records, and enable the smooth and efficient functioning of the front desk to provide an exceptional standard of care to our patients.
  • To exercise confidentiality regarding patient care and all aspects of the practice.
  • To undertake other duties as required by the Director, Practice Manager, Nurses and Doctors


Essentials Description
  • Extensive administration experience within general practice (minimum of 5 years' experience)
  • Strong customer service focus whilst delivery diligent, honest and integrity towards the practice.
  • Excellent interpersonal and communication skills
  • Strong leadership and communication skills
  • Maintain absolute confidentiality regarding patient and practice information.
  • Work cooperatively and independently.
  • Demonstrate ability to prioritise and organise, with attention to detail.
  • Knowledge of Medicare item numbers and their applications.
Desirables Description
  • Knowledge of medical terminology.
  • Advanced knowledge of Best Practice software
  • Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
  • Training and/or experience in management of emergencies, handling complaints, Medicare & health funds etc.
Description of Facilities

Integral Health is a long standing GP practice in Armidale also offering Allied Health Services including a Nutritionist, Dietician,  Clinical Psychologist, Clinical Pharmacist, and a Mental Health Nurse. We have a friendly team and pride ourselves on excellent service to our patients.

Description of Benefits

We have a very friendly team and promote quality staff realtionships proving to be a wonderful environment to work in. We are offering a generous salary package and are happy to commence the right applicant on full time straight away with a 6 months probation so you can accure holidays from day one.

Contact Details:

Practice Name
Integral Health
Contact Name
Kyra Mullens
Contact Email
Main Phone
Secondary Phone


126 Barney Street
Armidale, NSW, 2350