Vacancy Details

Vacancy Info:

Attention Line
Immediate opportunity to live/work in the beautiful Clarence Valley/Mid North Coast area of NSW and join a dedicated team at headspace Grafton
Vacancy Type
Administration - Support
Position Title
Lead Receptionist - headspace Grafton
Hours Per Week
Full Time
Eligible 3GA placement?
Eligible OMPS placement?
Position From
01 Apr 2021
Ad Expiry Date
28 Apr 2021
Date Posted
01 Apr 2021
Date Updated
01 Apr 2021


Position Description

About our organisation and services

GenHealth Inc is a not-for-profit non-government multi-disciplinary organisation providing evidence based primary, specialist, allied and health promotion services. The organisation's provision of accessible and cost-efficient health services is a vital contribution to the wellbeing of individuals, families and the community. GenHealth is lead agency of the Coffs Harbour Women's Health Centre, headspace Coffs Harbour and headspace Grafton.

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples' wellbeing ( This is achieved through the Federal Government's funding of headspace Centres throughout Australia via Healthy North Coast. These Centres provide an entry point for young people to access a broad range of services.

headspace Grafton aims to:

  • promote early identification and effective, evidence-based interventions;
  • improve access to mental health services; and
  • specialist providers and primary health care working together within an accessible and integrated service framework.

About the NSW Mid North Coast / Clarence Valley

Located on the beautiful NSW Mid-North Coast around 4 hours’ drive from Brisbane and 6 hours or a short flight from Sydney, our region offers something for everyone.  There are many beautiful beaches; headlands with amazing views; rainforests, rivers, and spectacular National Parks and State Forests.  Enjoy a diverse range of cafes, restaurants and friendly community towns.  If sport is your scene, we have plenty of clubs and facilities within easy reach.  Our local Art Galleries will inspire you, and you will enjoy access to a wide range of local shopping, good schools and the opportunity to become part of a supportive local community.  Following the recent Pacific Highway upgrades and investment in infrastructure, and affordable housing, you can choose an ideal location for your next career move with your family, and everything will be within a short drive. Our closest communities are Grafton and Maclean, both set on the Clarence River or if you prefer the beach consider Yamba, Corindi, Woolgoolga, or Coffs Harbour with plenty of smaller beach community options in between to choose from.

About the role

The Lead Receptionist provides administrative leadership, and support to members of the headspace Grafton centre team in order to facilitate a high level of care for young people. As line manager to the reception team, the Lead Receptionist ensures professional and confidential administration services are provided to support effective service delivery and day-to-day functioning of the headspace centre. 

A full list of key duties is outlined in the Position Description, but includes responsibilities in:

  • Front of office management
  • Medical administration
  • Leadership and general administration
  • Privacy and confidentiality
  • Commitment to professional development and service improvement

To find out more about headspace Grafton follow us on Instagram or FaceBook.  Please contact us at to obtain a full Position Description for this role.

Essentials Description

About you

You will have experience in a similar role and an understanding of the day-to-day functions of a fast-paced medical or administrative service.  As a team leader, you are an excellent communicator who can motivate, guide, and support your team members, while tailoring your communication to suit interactions with clinicians, young people and their family/friends, and external stakeholders.   

Ideally you will also have:

  • Time management and organisational skills and proven capacity to prioritise work commitments
  • Current NSW Working With Children check or the ability to process an application for a check immediately
  • Experience in medical practice reception/software systems and medical terminology
  • Experience in office procedures and administration
  • A willingness and enthusiasm to gain new skills and a passion to work with youth
  • Certificate IV in Business Administration, Leadership & Management (Frontline) or similar OR 2+ years of experience in a similar role
Description of Benefits

Other Information

  • Full time position (38 hours per week) available for immediate start
  • Base work location is Grafton NSW
  • Super Guarantee of 9.5% payable in addition to salary
  • As a not-for-profit non-government organisation, GenHealth can offer eligible employees salary package benefits of up to $15,900 per annum + an additional $2,500 in meals, entertainment and holiday accommodation per annum

To Apply

Written applications should include: 

  • an outline of your claims to the position demonstrating how you meet each of the essential and desirable criteria listed on the Position Description (contact us for a PD)
  • your current resume detailing your skills, qualifications and experience, including the names and contact details for two referees, with at least one referee being a current or most recent supervisor
  • an indication of when you would be available to commence work

Email your complete application to 

Enquiries to:  Belinda Jones (HR Manager GenHealth) on (02) 6699 3353 or Charley Donovan (Interim Operations Manager, headspace Grafton) on (02) 6642 1520 

Closing Date for Applications: 9am Monday 26 April 2021

Contact Details:

Practice Name
GenHealth Inc
Contact Name
Belinda Jones
Main Phone
Secondary Phone


45-53 Little Street
Coffs Harbour, NSW, 2450